So if you’ve never ordered from Zulily before, you should know that it’s very different than ordering directly from a merchant site. Sometimes the items take several weeks to arrive at your door. But the price points make wait worth it.
Once in a while, you might receive a damaged item like the one I received over the weekend. It is technically still wearable, but not something one should have to pay for…right!?
Well let me tell you, Zulily has the BEST CUSTOMER SERVICE EVER! I should know, since that’s the name of my game. These people responded to my legitimate complaint within an hour of submittal, refunded my card, told me to keep the damaged merchandise, AND gave me a credit to come back and shop with them again. THAT is how you treat a customer and THAT is how you get said customer to write a glowing review to share with their network.