Let me start by saying that I love the Oreck products we own. Our vacuum, steam cleaner, and iron are all top of the line and have never given us issues. We will continue to purchase these products and their accessories.
What I won’t do, however, is make another visit to my local store on Mid Rivers Mall Drive in Cottleville, MO. This is the closest location our home now and we have taken our vacuum in twice for its annual service (part of the warranty / to be free of charge).
The manager of this store is downright RUDE. I’m a VP of Customer Service, so I definitely know how a client should be treated and if I were the owner, I would want to know how my employees were performing. She is abrasive, has no idea how to discuss an issue with a customer, and is brutally condescending. When confronted with her obvious rude behavior, there were no apologies, just more inexcusable body language and attitude. What a shame. This store has lost me as a repeat customer – I will take my business to another store that is less convenient but hopefully more customer-centric.